Shop Policies

1.0 Methods of Payment Accepted

We accept payments by Visa, Mastercard and American Express, PayPal, AliPay, Apple Pay, Google Pay, SOFORT or direct Bank Transfer. You may also pay with your credit card through PayPal; a PayPal account is not required.

When completing your order by proceeding to “Checkout”, you will be able to select to pay by one of the following methods:

1.1 Credit Card (Stripe)

Your credit card information will be processed by Stripe (https://stripe.com/about). Stripe is a secure global payments platform used by millions of companies (including amazon, Microsoft, facebook, booking.com, shopify) in over 120 countries.

1.2 PayPal

You will be redirected to the PayPal platform in which you will need to log in to your account.

1.3 Direct Bank Transfer

After selecting to pay by direct bank transfer, we will send you the relevant invoice and payment details to your email.

1.4 Alipay

You will be redirected to your Alipay payment page to log in and approve payments.

1.5 SOFORT

You will be redirected into SOFORT’s payment page to approve payments.

1.6 iDEAL

You will be redirected to your bank’s payment page to log in and approve payments.

1.7 Apple Pay

If you are using an Apple device, you may pay directly by Apple Pay. Please note that Apple Pay is not available in all markets. For a list of Apple Pay countries and regions, click here.

1.8 Google Pay

In order to pay directly by Google Pay you will need to be signed in to pay.google.com or to have downloaded the application.

Please note that Google Pay is only available in certain countries and on certain devices. For a list of countries where Google Pay is available, click here.

 

2.0 Shipping

We currently offer delivery anywhere in the world, including the USA and Canada. Our items are shipped from within the European Union, usually from Greece, where most of our associates are based. Items will be sent by registered mail or FedEx International Priority, depending on your selection at the “Checkout”. For very large or heavy items special shipping is arranged. When applicable, this is mentioned in the listing and special arrangements will need to be made with the customer. Customers are responsible for any destination charges (duties, tax, etc).

3.0 Availability of Items

Our item offers and prices are valid as long as they remain visible on the site, subject to availability. Exceptionally, errors or changes may be made, especially in cases of simultaneous orders of the same item by several customers. Jewelry that is not in stock, will be handmade for you and shipped within 10 working days. If an item is unavailable after ordering and cannot be made for you, we will inform you of such unavailability by email or by phone as soon as possible. You will then be presented with the choice to order an alternative item from the site or to cancel your order for a full refund.

4.0 Refunds and Exchanges

Please check to make sure that the item you are purchasing is what you are looking for. Please carefully read the item description and look at the listing pictures. We are here to assist you in your buying process so please ask as many questions as you like.

Customers in the European Union may return their item for a full refund as long as it remains in the same condition as it was sent, within 7 days. Shipping charges are covered by the buyer and the liability for any damage incurred during transit will remain with the sender. All returns not accepted will be mailed back to the customer, at the customer’s expense, via fully insured registered shipping.

As soon as an item is received back in its original condition, the customer will be informed by email. Once received, within 2 working days, the customer will be refunded in the original payment method.

International customer outside of the European Union may also return their item but, due to European customs, we would need to discuss shipping arrangements prior to shipping.

Made to order items are final sales.

If you have any questions or concerns please feel to contact us and we will be happy to help.